Terms and Conditions

Introduction and License

Voodoo is operated under a license issued by the Government of Curacao and provides online gambling services to players in New Zealand. The platform offers a wide range of real-money gambling options, including online pokies and other casino games. By accessing or using the services provided by Voodoo, players agree to comply with these Terms and Conditions.

Eligibility

To participate in gambling activities on the Voodoo platform, players must meet the following eligibility criteria:

• Players must be at least 18 years of age, as required by New Zealand law.
• Players must not reside in jurisdictions where online gambling is prohibited.
• It is the player’s responsibility to ensure that they comply with their local laws regarding online gambling.

Account Rules

Players are required to adhere to the following account-related rules:

• Only one account is permitted per individual. Creation of multiple accounts is strictly prohibited and may lead to account suspension or closure.
• Players must complete the Know Your Customer (KYC) verification process before any withdrawals can be processed. This process involves providing valid identification and proof of address.
• Players are responsible for maintaining the security of their accounts, including safeguarding login credentials and personal information.
• Any unauthorized access or use of a player’s account must be reported to Voodoo immediately. Failure to do so may result in the player being held liable for any activities conducted under their account.

Deposits and Withdrawals

Voodoo provides various payment methods for deposits and withdrawals, and players must comply with the following rules:

• Players must ensure that all deposit transactions are made using payment methods registered in their names.
• Withdrawal requests will only be processed after successful KYC verification.
• The transaction processing time for withdrawals generally varies between 1 to 5 business days, depending on the selected payment method.
• Voodoo adheres to anti-money laundering (AML) regulations and reserves the right to request additional documentation to verify the source of funds.
• All transactions are subject to auditing and monitoring to prevent fraud and ensure compliance with regulatory requirements.

Prohibited Activities

The following activities are strictly prohibited on the Voodoo platform:

• Cheating, collusion, or any form of fraud aimed at manipulating the outcome of games.
• Abuse of bonuses or promotional offers, which includes creating multiple accounts to gain additional benefits.
• The use of bots, automated software, or any unauthorized tools to gain an unfair advantage in gameplay.
• Exploitation of system errors, glitches, or any technical faults in the gaming platform.
• Any attempts to manipulate the gaming experience or outcomes through unauthorized means will result in immediate account suspension and potential legal action.

Limitation of Liability and Termination

Voodoo reserves the right to suspend, restrict, or permanently close a player’s account under the following circumstances:

• Violation of any terms outlined in these Terms and Conditions.
• Any activity deemed suspicious or potentially fraudulent, as determined by Voodoo.
• Non-compliance with applicable regulatory requirements or local laws.
• Players acknowledge that Voodoo shall not be liable for any losses or damages incurred due to account suspension or termination.

Bonus Terms and General Promotional Conditions

Voodoo may offer various bonuses and promotions, which are subject to the following conditions:

• All bonuses are subject to specific wagering requirements that must be met before any winnings can be withdrawn.
• Players must read and understand the terms associated with each promotional offer, as conditions may vary.
• Bonuses may have expiration dates, and players must use the bonus funds within the specified time frame.
• Voodoo reserves the right to modify or cancel any promotional offer at its discretion, with prior notice given to players.

Fair Play and Game Integrity Rules

Voodoo is committed to ensuring fair play and integrity across all games. Players must abide by the following principles:

• All games offered on the platform are tested for fairness using random number generator (RNG) technology.
• Players are expected to engage in fair and honest gameplay, and any form of cheating or manipulation will not be tolerated.
• Voodoo monitors gameplay to identify and prevent any irregular patterns that may indicate fraudulent activities.

Fraud Prevention and Security Monitoring

To protect both the platform and its players, Voodoo employs advanced security measures:

• Continuous monitoring of transactions and account activities to prevent fraudulent behavior.
• Implementation of data encryption protocols to safeguard player information.
• Regular audits of systems and processes to ensure compliance with security standards and regulations.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to follow these steps:

1. Contact the Voodoo support team through available support channels to resolve the issue.
2. If the dispute cannot be resolved through the support team, players may escalate the matter through the designated internal complaints process.
3. Players have the right to seek external mediation through relevant regulatory bodies if a satisfactory resolution is not achieved.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand. Players acknowledge that they have read, understood, and agreed to comply with these Terms and Conditions.

Responsible Gambling Measures and User Protection Tools

Voodoo is dedicated to promoting responsible gambling and provides various tools to assist players:

• Players can set deposit limits to manage their gambling budget effectively.
• Self-exclusion options are available for players who feel the need to take a break from gambling activities.
• Access to resources and information on responsible gambling practices is provided to help players make informed decisions.

By using Voodoo’s services, players affirm that they have read and understood these Terms and Conditions and agree to abide by them.